Through digital transformation and empowerment, Yingshengtai Wooden door's multi-channel service system has been greatly improved
2026-04-16
Considering the diverse demand characteristics of the home improvement market, Yingshengtai wooden door realizes the digital transformation of the multi-channel service system, implements the online and offline (O2O) integration model, and integrates the entire process from design consultation, customized production to after-sales service. The system includes three functional modules: intelligent design system, production visualization platform and logistics tracking system, which ensures transparent management of the custom wooden door manufacturing process.
In the terminal service scenario, consumers can upload apartment data through the intelligent design terminal, and the system automatically generates more than 3 sets of optimization plans based on algorithms, and presents the installation effect in real time through 3D rendering technology. During the order process, customers can monitor the production progress and logistics status in real time through mobile applications, and some links support visual monitoring of the production process to ensure full traceability of the service process.
The digital transformation project will last 18 months and involve a total investment of more than 20 million yuan. By 2030, it will be implemented in more than 500 terminal stores in 32 provincial administrative districts throughout the country. Operational data shows that after the system upgrade, customer conversion rate increased by 35%, order delivery cycle shortened by 22%, and customer satisfaction reached 98.7%, which is a reference model for traditional manufacturing companies to overcome service bottlenecks. Digital transformation.
